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Will Hewitt
General Manger, 59club UK
Graduating from the University of Salford with a BA(Hons) in Leisure Management, Will has gained over 20 years’ experience in senior management roles with a number of the leading hospitality brands in the UK: David Lloyd Leisure; Marriott International; and former European Tour and Ryder Cup host venue, The Celtic Manor Resort, where he led the team to the coveted Ultimate Resort accolade at 59club’s Service Excellence Awards in both 2015 and 2016.
Matt Roberts
Director of Training & Education, 59club UK
PGA Golf Professional
Matt heads up 59club’s Training & Education program. During an 18 year career at The Belfry Hotel & Resort where Matt held the positions of Operations Manager and Head Professional, his passion for elevating service standards, sales performance and operational procedures; saw The Belfry recognised as 59club’s ‘Ultimate Golf Resort’ for their performance under his direction.
Since joining the 59club in 2013, Matt has worked with management & teams all over the world, educating them to achieve enhanced sales & customer service levels across all aspects of their business; supporting such education with 59club’s wealth of market leading performance measurement & management programs.
A wealth of experience within high level operations and sales management, ensures he fully understands the needs of staff and owners when tailoring the 59club’s training services to best suit the needs of each client.
Andrew Etherington
Operations Director, 59club UK
Advanced PGA Golf Professional
Andy plays a pivotal role in 59club’s global expansion, initially managing all overseas development and latterly supporting all newly appointed 59club local divisions in their infancy.
His vast experience of 59club products & services, along with an extensive career working within Private Member Clubs, Leading Groups & Resorts such as Crown Golf and The Belfry Hotel & Resort; has perfectly placed him to support the delivery and analysis of all 59club performance management tools, across a varied range of client properties.
Danielle Thomas
Account Manager, 59club UK
PG Dip, Advanced PGA Member
07966 628 038
danielle@59club.com
With 15 years in the industry gained across a wide range of roles in golf; she has worked for the Professional Golfers Association, England Golf and both private members clubs and proprietary facilities including Crown Golf, which has enabled her to develop a unique skill set transferable to her role with the 59club.
Danielle completed the Applied Golf Management Studies degree at the University of Birmingham and went on to undertake further post graduate qualifications in Sports Coaching.
Alice Cox-Cooper
Account Manager, 59club UK
07485 353 783
alice@59club.com
With a background in the premium Leisure and Hospitality sector spanning over 20 years, Alice has previously held Sales and Retention Management positions with Mark Warner, David Lloyd Leisure, Hilton and most recently The Mere Golf Resort and Spa, where she spent 11 years as the Head of Golf and Spa Membership.
Prior to joining the team, Alice achieved significant success as a 59club client, winning numerous individual and team accolades at the prestigious 59club Awards, demonstrating excellence, both individually and with her team over a sustained period.
Anne Edwards
Senior Administrator, 59club UK
Anne Edwards has been managing our dedicated team of Mystery Shoppers at 59club since 2012. If you have any questions about Mystery Shopping you can call or email Anne using the details above.