Generate real-time feedback to achieve service excellence



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Deliver industry leading satisfaction surveys to your customers online, providing an economical way of truly understanding their views, what is important to them and the degree of that importance.

The feedback generates clear direction to improve the 'experience' afforded to your ‘Members, Visitors and Staff’, assisting you to breed loyalty, increase spend, secure referral and repeat business.

Ask the right questions to generate reliable feedback: Industry specific templates assist you to build surveys from a bank of insightful questions, with the flexibility to add bespoke questions as desired.

Amid the current pandemic, our COVID-19 Survey Templates are supporting the industry to make the right choices and provide the right options for their members, customers and staff.

Specific COVID-19 survey templates include insightful questions covering all aspects of club membership, golf professional services, including retail, custom fitting & coaching, staff wellness surveys as well as an interactive member communication app.

Gather your own data and make direct industry comparisons amid the current crisis as we continue to provide global clarity and vision, during a time when it’s needed most.

Customer Satisfaction Survey Templates


Golf:
  • Member Experience (club reopening amid Covid)
  • Member Experience (operating during Covid)
  • Member Experience (venue closed amid Covid)
  • Member Renewal (during Covid)
  • Member Leaver/Cancellation (during Covid)
  • Visitor Experience (Venue reopening)
  • Academy/Driving Range (during Covid)
  • Golf Pro Services (facility open during Covid)
  • Golf Pro Services (facility closed during Covid)
  • New Member Integration
  • Member Retention
  • Member Exit Surveys
  • Visitor Experience
  • Group Golf Day Organiser

Leisure, Spa & Beauty:
  • Leisure Member (venue closed amid Covid)
  • Leisure Club Member Leaver/Cancellation (during Covid)
  • New Member Integration
  • Member Retention
  • Member Exit Survey
  • Leisure Day Guest
  • Spa Day Experience
  • Beauty Treatment

General:
  • Employee (facility open amid Covid)
  • Employee (facility closed amid Covid)
  • Service Tracker
  • Employee Surveys
  • Bespoke Surveys
  • Member Communication App

Automated software invites customers to complete a survey based on their recent encounter, or will track a customer’s experience at significant landmarks during their journey, auto-generating a series of questionnaires, in sequence at set intervals as programmed.

The dashboard features real-time results, with built in demographic filters, industry benchmark comparisons and trend tracking tools for immediate and astute analysis.