59CLUB PROVIDES COMPLIMENTARY EMPLOYEE SURVEY TOOLS, HELPING THE INDUSTRY IDENTIFY STAFF NEEDS DURING CHALLENGING TIMES


The customer service analysts and benchmarking firm 59club announced today they will also provide COVID-19 specific employee survey tools to golf and other hospitality venues free of charge amid the current crisis. The survey tools capture employee challenges, concerns and potential opportunities all in one easy-to-use snapshot.

This addition comes shortly after 59club had made equivalent survey tools available to target the golf & hospitality industries customers, members and guests. These complimentary offerings will remain available throughout the current crisis.

“Many clubs are asking themselves if surveying their employees is appropriate during this time,” said Will Hewitt, General Manager, 59club UK. “The long-term implications of mismanaging employee needs are insurmountable, and there is data available that shows employee feedback and direct communication is not only appropriate, it’s necessary during this crisis. Top-performing companies consistently search for ways to make themselves and their employees better.”

59club’s proprietary survey tools enable managers to identify both employee and customer needs, strengthen retention levels and recognise a clear direction on ways to improve their overall experience. The smart dashboard analyses data in a clear and concise manner and provides demographic filters to further segment information, creating a comprehensive, manageable and immediate snapshot of their opinion and attitude.

Managers and decision makers can use these COVID-19 question templates to build their personal survey, with the freedom to include additional custom questions within a template, they also have the ability to create a survey entirely of their own making, to better fit their needs and goals using the software.

“Effective feedback, both positive and negative, is critical knowledge at any given time, it may be more important now than ever during these ever-changing times, said Hewitt.

“Top performing clubs remain the best performers because they consistently search for ways to make their best even better. Managers who deliberately ask for feedback will gain valuable insight that can address any weaknesses or oversights within their business. With so much uncertainty, staff and customers need to be nurtured now more than ever, that process starts with asking the right questions, at the right time”.

Click here to gain complimentary access to 59club COVID-19 Survey Software

MEA venues

Tuesday April 7, 2020

Middle East

United Arab Emirates:

Abu Dhabi City Golf Club, Al Zorah Golf Club, Arabian Ranches Golf Club, Dubai Creek Golf and Yacht Club, Dubai Hills Golf Club, Els Club, Emirates Golf Club, Jumeirah Golf Estates, Saadiyat Beach Golf Club, Montgomerie Golf Club; Dubai, The Track; Meydan, Trump International; Dubai, Yas Acres Golf & Country Club, Yas Links Abu Dhabi, Jumeirah Zabeel Saray, Jumeirah Beach Hotel, Burj Al Arab, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Saadiyat Island (Abu Dhabi), Jumeirah – Mina Al Salam, Jumeirah – Al Naseem, Jumeirah – Al Qasr Talise Spa, Jumeirah Restaurant Group, Meraas, Jumeirah Living Marina Gate, Zabeel House by Jumeirah, Zero Gravity Restaurant, Wild Wadi (Water Park), BLISS Flower Boutique, Snackat Café

Bahrain

Royal Golf Club

Africa

Mauritius

Constance Belle Mare Plage, Mont Choisy Le Golf

Seychelles

Constance Lemuria

South Africa

Bryanston Golf & Country Club

UK venues

Tuesday April 7, 2020

UK

Scotland

Brora GC (Sutherland), Cameron House (Loch Lomond), Cardrona (Edinburgh), Crail Golfing Society (Fife), Dunbar GC (East Lothian), Fairmont (St Andrews), Gleneagles (PGA Centenary, Kings & Queens courses), Gullane (Courses #1, #2, #3) (East Lothian), Ladybank GC (Fife, nr St Andrews), Montrose Golf Links (Angus), Panmure GC (Carnoustie), Pollok GC (Glasgow), Royal Dornoch (Sutherland), Turnhouse GC (Edinburgh), Westerwood (Glasgow)

Ireland

Carton House (County Kildare), Mount Juliet Estate (County Kilkenny), Portmarnock GC (Dublin), Royal Dublin GC (Dublin), Slieve Russell (County Cavan), The K Club (County Kildare)

Wales / South West

Ashburnham (Swansea), Bowood (Bristol), Celtic Manor (Newport), Clevedon GC (Bristol), Conwy GC (N. Wales), Long Ashton GC (Bristol), Pennard (Swansea), Radyr GC (Cardiff), St Mellion (St Austell), St Pierre (Chepstow), Teignmouth GC (Devon), The Bristol GC (Bristol), The Kendleshire GC (Bristol), The Vale (Glamorgan), Wenvoe Castle GC (Cardiff)

North England

Belton Woods (Lincs), Forest Pines (Lincs), Formby Hall Resort (Cheshire), Goswick GC (Northumberland), Haydock Park GC (Haydock), Hickleton GC (Doncaster), Hurlston Hall (Lancashire), Linden Hall (Newcastle), Northumberland GC (Newcastle), Portal (Chester), Rockliffe Hall (Darlington), Slaley Hall (Northumberland), The Mere Resort (Cheshire), The Warrington GC (Merseyside), Towneley GC (Burnley), Vale Royal Abbey GC (Cheshire), Woodsome Hall (Huddersfield), Worsley Park (Manchester), Woodsome Hall GC (Huddersfield), Wychwood Park (Cheshire)

Midlands

Astbury GC (Shropshire), Branston Golf & Country Club (Burton), Breadsall Priory (Derby), Bromsgrove Golf Centre (Bromsgrove), Coventry GC (Coventry), Edgbaston Golf Club (Birmingham), Forest of Arden (Birmingham), Frilford Heath (Oxford), Gaudet Luce Golf Club (Worcestershire), Hill Valley (Whitchurch), Telford (Telford), The Belfry (Birmingham), The Leicestershire GC (Leicester), Ullesthorpe Court (Lutterworth)

East England

Barnham Broom (Norwich), Dunston Hall (Norwich)

South England

Aldenham Golf Club (Herts), Ashford Manor GC (Middlesex), Bulberry Woods Golf Club (Poole), Crane Valley Golf Club (Verwood), East Herts GC (Herts), Farleigh (Surrey), Foxhills (Surrey), Goring & Streatley (Berkshire), Golf at Goodwood (W. Sussex), Harpenden GC (Herts), Hindhead GC (Surrey), Hurtmore Golf Club (Godalming), Knebworth Golf Club (Herts), La Moye Golf Club (Jersey), Langdon Hills (Essex), Muswell Hill GC (London), North Foreland GC (Kent), Old Thorns Hotel & Resort (Hampshire), Royal Ascot GC (Berks), Royal Wincester GC (Hamp), Royal Wimbledon GC (London), Stoke by Nayland (Essex), The Grove (Herts), The Shire (Herts), Tudor Park (Maidstone), West Herts Golf Club (Herts), West London Golf Centre (Greater London), Wexham Park (Bucks), Wyke Green GC (London)

Europe venues

Tuesday April 7, 2020

Europe

France

Le Golf National (Paris), Terre Blanche (Provence), Golf de Bresson, Golf de Chassieu, Golf de St Etienne, Golf de Grenoble Seyssins, Golf de Quétigny, Golf de Dinard, Golf de Pléneuf-Val André, Golf de Saint-Laurent, Golf de l’Odet, Golf de Baden, Golf de Rennes St-Jacques, Golf de Val Queven, Golf de Ploemeur Océan, Golf Lac au Duc Ploermel 9T, Golf de Rhuys-Kerver, Golf de Saint Cast, Golf de Tours Ardrée, Golf de la Grange aux Ormes, Golf du Touquet, Golf d’Hardelot, Golf de Dunkerque, Golf de L’Ailette, RCF la Boulie, Golf des Yvelines, Golf d’Ormesson, Golf de Bellefontaine, Golf de Guerville, Golf de Marolles en Brie, Golf de Villennes, Golf de Saint Aubin, Golf de Rueil Malmaison, Golf de Saint Quentin, Golf de Chantilly, Golf de Lésigny, Golf de Meaux Boutigny, Golf de Crecy La Chapelle, Golf de Bussy Guermantes, Golf de Vaudreuil, Golf de Houlgate, Golf de Seignosse, Golf de Gujan-Mestras, Golf de Pessac, Golf de Bordeaux Lac, Golf de Niort-Romagné, Golf du Domaine des Forges, Golf de Mazières en Gâtine, Golf de Rochefort Océan, Golf de Pau-Artiguelouve, Golf Lacanau-la-Méjanne, Golf d’Arcangues, Golf de la Grange aux Ormes, Golf de Moliets, Golf du Chateau de Vigiers, Golf Biarritz Le Phare, Golf d’Arcachon, Golf Nimes Vacquerolles, Golf de Grand Rodez, Golf de Saint Jean de Monts, Golf de Savenay, Golf de La Domangère, Golf d’Avrillé, Golf de Pornic, Golf des Fontenelles, Golf Le Croisic, Golf de Nantes Erdre, Golf de Sainte-Maxime, Golf de l’Estérel, Golf de La Grande Bastide, Golf d’Opio valbonne, Golf de Marseille la Salette, Golf de Servanes, Golf de Sainte Baume, Golf de Pont Royal, Golf Grand Avignon

Belgium

Brussels Drohme Golf Club, Cleydael Golf & Country Club

Spain

Alcanada (Mallorca), Finca Cortesin (Marbella), Infinitum Golf (Barcelona), PGA Cataluyna (Barcelona), Son Muntaner (Mallorca), Son Quinta (Mallorca), Son Vida (Mallorca), La Hacienda Alcaidesa Links (Sotograndre), Reial Pula Golf (Mallorca)

Portugal

Bom Successo Resort (Lisbon), Quinta do Lago (Algrave)

Italy

Marco Simone (Rome), Royal Park I Roveri (Milan), Verdura Resort (Sicily) 

Ireland

Belvoir Park GC (Belfast), Mount Juliet (Dublin), Portmarnock GC (Portmarnock), Royal Dublin GC (Dublin), Slieve Russell (Co. Cavan)

Austria

Diamond Country Club (Vienna)

Bulgaria

Lighthouse G&CC (Cape Kaliakra), Pirin Golf, Hotel & Spa (Bansko)

Finland

Linna GC (Hameenlinna)

Estonia

Estonian G&CC (Tallinn)

Germany

Golf Club St Leon-Rot (Heidelberg)

Georgia

Tbilisi Hills GC (Tbilisi)

Asia venues

Tuesday April 7, 2020

Asia

Thailand

Black Mountain GC & Resort (Hua Hin), Thai Country Club (Bangkok), Thana City Country Club (Bangkok), Riverdale GC (Bangkok), Laguna Golf (Phuket)

Malaysia

Saujana G&CC (Kuala Lumper)

Cambodia

Angkor Golf Resort (Siem Reap Province), Vattanac Golf Resort

China

Genzon GC (nr Hong Kong)

Singapore

Sentosa GC

USA venues

Tuesday April 7, 2020

USA

Alabama

Pursell Farms (Sylacauga)

Arizona

TPC Scottsdale (Scottsdale), We-Ko-Pa (Fort McDowell), Pinnacle Peak Country Club (Scottsdale), Ancala Country Club (Scottsdale), Arrowhead Country Club (Glendale), Continental Golf Club (Scottsdale), Kokopelli Golf Club (Gilbert), Raven Golf Club (Phoenix), Stonecreek Golf Club (Phoenix), Superstition Springs Golf Club (Mesa), Tatum Ranch Golf Club (Cave Creek), The Legend at Arrowhead (Glendale), Chaparral Pines Country Club (Payson), McDowell Mountain Golf Club (Scottsdale), Ocotillo Golf Club (Chandler), Palm Valley Golf Club (Goodyear), Rim Golf Club (Payson), The Stone Canyon Club (Oro Valley), The Golf Club at Dove Mountain (Marana), The Gallery Golf Club (Marana), The Wigwam (Litchfield Park), Arizona Biltmore (Phoenix), Randolph Dell Urich Golf Course (Tucson)

Bermuda

The Mid Ocean Club (St George’s)

California

David L. Baker Golf Course (Fountain Valley), Los Robles Greens Golf Course (Thousand Oaks), Meadowlark Golf Club (Huntington Beach), Shandin Hills Golf Club (San Bernardino), The Club at Ruby Hill (Pleasanton), The Oaks Club at Valencia (Valencia), Tierra Rejada Golf Club (Moorpark), Valencia Country Club (Valencia), Sonoma Golf Club (Sonoma), Baylands Golf Links (Palo Alto), Monarch Beach Golf Links (Dana Point), Tijeras Creek Golf Club (Rancho Santa Margarita)

Colorado

The Broadlands Golf Course (Broomfield), Greeley Country Club (Greeley), Kings Deer Golf Club (Monument), Arrowhead Golf Club (Littleton), The Club at Pradera (Parker), The Pinery Country Club (Parker), The Raven Golf Club at Three Peaks (Silverthorne), Pine Creek Golf Club (Colorado Springs)

Connecticut

TPC River Highlands (Cromwell)

Florida

TPC Sawgrass (Ponte Vedra Beach), Vanderbilt Country Club (Naples), Azario Lakewood Ranch (Lakewood Ranch), Golf Club of the Everglades (Naples), The Palencia Club (St. Augustine), The Club at Weston Hills (Weston), Eastpointe Country Club (Palm Beach Gardens), Black Diamond Ranch (Lecanto), Grand Haven Golf Club (Palm Coast), Tarpon Cove Yacht & Racquet Club (Naples), The Fox Club (Palm City), Eastpointe Country Club (Palm Beach Gardens)

Georgia

Cuscowilla on Lake Oconee (Eatonton), TPC Sugarloaf (Duluth), Reynolds Lake Oconee (Greensboro), Bobby Jones Golf Course (Atlanta), Cobblestone Golf Course (Acworth), Legacy/Fox Creek (Smyrna), Osprey Cove Golf Club (St. Mary’s), The Georgia Club (Statham), Big Canoe (Jasper). St. Ives Country Club (Johns Creek), The River Club (Suwanee)

Illinois

TPC Deere Run (Silvis), Pinecrest Golf Club (Huntley), Eagle Brook Country Club (Geneva), Fresh Meadow Golf Club (Hillside), Ruffled Feathers Golf Club (Lemont), Tamarack Golf Club (Naperville), Bull Valley Golf Club (Woodstock), Crystal Woods Golf Club (Woodstock)

Iowa

Dodge Riverside (Council Bluffs), Shoreline Golf Course (Carter Lake)

Indiana

Kokomo Country Club (Kokomo), Chariot Run Golf Club (Laconia)

Kansas

Manhattan Country Club (Manhattan)

Louisiana

Metairie Country Club (Metairie), TPC Louisiana (Avondale)

Massachusetts

TPC Boston (Norton), The International (Bolton)

Maryland

TPC Potomac (Potomac) , Glen Riddle – Man O’ War (Berlin), Glen Riddle – War Admiral (Berlin), The Links at Lighthouse Sound (Bishopville), Rum Pointe Seaside Golf Links (Berlin), Renditions Golf Course (Davidson), Hunt Valley Country Club (Phoenix), Montgomery Country Club (Laytonsville)

Michigan

The Old Club ( Harsens Island), Treetops Resort (Gaylord)

Minnesota

TPC Twin Cities (Blaine), Majestic Oaks Golf Club (Ham Lake)

Mississippi

Grand Bear Golf Club (Saucier)

Missouri

The Courses at Forest Park (St. Louis), The Highlands Golf & Tennis Center (St. Louis)

Nebraska

Ashland Golf Club (Ashland), Jackrabbit Run Golf Course (Grand Island), Pacific Spring (Omaha), Oak Hills Country Club (Omaha)

Nevada

TPC Las Vegas (Las Vegas), TPC Summerlin (Las Vegas), Cascata Golf Club (Boulder City), Rio Secco Golf Club (Henderson), Desert Pines Golf Club (Las Vegas), Las Vegas Golf Club (Las Vegas), Painted Desert Golf Club (Las Vegas), Angel Park Golf Club (Las Vegas)

New Jersey

TPC Jasna Polana (Princeton)

New York

Fenway Golf Club (Scarsdale), Country Club of Rochester (Rochester)

North Carolina

Cross Creek Country Club (Mount Airy), Pine Island CC (Charlotte), Hope Valley Country Club (Durham), Cleveland Country Club (Shelby), Colonial Country Club (Thomasville), The Cliffs at Walnut Cove (Arden), Carolina Trace Country Club (Sanford), River Run Country Club (Davidson)

Ohio

TPC River’s Bend (Maineville), Oak Shadows Golf Course (New Philadelphia), Union Country Club (Dover), Signature of Solon Country Club (Solon), Fox Meadow Country Club (Medina), The Club at Tartan Fields (Dublin), Weymouth Country Club (Medina), Country Club of the North (Beavercreek), Mount Vernon Country Club (Mount Vernon)

Oregon

Pumpkin Ridge Golf Club (North Plains)

Pennsylvania

Butlers Golf Course, (Elizabeth)

South Carolina

Palmetto Bluff (Bluffton), Haig Point (Hilton Head), Palmetto Hall (Hilton Head), Mixson Club (N. Charleston), Patriots Point Links (Mount Pleasant), Cobblestone Park Golf Club (Blythewood), The Cliffs at Glassy (Travelers Rest), The Cliffs at Mountain Park (Travelers Rest), The Cliffs Valley (Travelers Rest), The Cliffs at Keowee Falls (Six Mile), The Cliffs at Keowee Springs (Six Mile), The Cliffs at Keowee Vineyards (Six Mile), Dolphin Head Golf Club (Hilton Head)

South Dakota

Elmwood Golf Course (Sioux Falls), Prairie Green Golf Course (Sioux Falls)

Tennessee

TPC Southwind (Memphis), The Ooltewah Club ( Ooltewah), The Grove (College Grove)

Texas

TPC San Antonio (San Antonio), Boot Ranch (Fredericksburg), Harlingen Country Club (Harlingen), The Hideout Golf Club & Resort (Brownwood), Max Mandel Golf Course (Laredo),Bear Creek Golf Club (Dallas), Clear Creek Golf Club (Houston), Cowboys Golf Club (Grapevine), Iron Horse Golf Club (N. Richland Hills), Lake Park Golf Club (Lewisville), Lake Ridge Country Club (Lubbock), Lantana Golf Club (Lantana), Mansfield National Golf Club (Mansfield), Meadowbrook Canyon Creek GC (Lubbock), Plantation Golf Club (Frisco), The Golf Club at Cinco Ranch (Katy), The Golf Club at Twin Creeks (Allen), The Golf Club Fossil Creek (Ft. Worth), White Bluff Resort (Whitney), Canyon Springs Golf Club (San Antonio), Onion Creek Country Club (Austin), River Place Country Club (Austin), The Dominion Country Club (San Antonio), Twin Creeks Country Club (Cedar Park), Broad Bay Country Club (Virginia Beach), Gentle Creek Country Club (Prosper), Shadow Hawk Golf Club (Richmond), Black Hawk Country Club (Richmond), Golf Club of Houston (Humble), Blackhorse Golf Club (Cypress)

Utah

Talisker Club (Hideout), The Country Club (Salt Lake City), Jeremy Ranch (Park City)

Virginia

Winchester Country Club (Winchester), Hidden Valley CC (Salem), Kingsmill Resort (Williamsburg)

Washington

The Club at Snoqualmie Ridge (Snoqualmie)

Wyoming

The Golf Club at Devils Tower (Hulett), Three Crowns Golf Club (Casper)

59CLUB EXTENDS THEIR COMMITMENT TO HELP, WITH ADDITIONAL COMPLIMENTARY SURVEY TOOLS AND MEMBER COMMUNICATION APP TO SUPPORT THE INDUSTRY


Customer service satisfaction and benchmarking firm 59club have announced today that they will further extend their complimentary offering amid the global COVID-19 pandemic, as 59club help the golf & hospitality industry to make the right choices and provide the right options for its customers, members and staff.

59club’s ‘We are in this together’ Campaign, has seen newly released survey templates that reflect the current situation facing the industry, and the interactive Golftell Member Communication app added to their existing complementary offering, all free of charge throughout the current crisis.

“The ability to appreciate what customers and staff need, what their future intentions are, what they are willing to do right now and how they will react amid this ever-changing time, is data we could all use wiselyand never has there been a more pertinent time to glean this valuable information than today – right here, right now”! said Will Hewitt, managing partner of 59club UK.

“We want to make sure the golf and hospitality industry have valuable tools available to them so they can make informed decisions during these trying times.”

Specific COVID-19 survey templates have and will continue to be added as part of 59club’s complimentary offering, covering all aspects of general member surveys, golf professional services, including retail, custom fitting & coaching and staff wellness surveys.  The survey tools assist managers to glean feedback from its customers, members and staff amid the current crisis at specific times when the facility continues its limited offerings, at times when the offering/operation is forcibly closed, during a clubs renewal process, when dealing with membership cancellations and in the run-up to the club/facilities reopening.

The templates contain a bank of pre-set questions, enabling managers to build their survey with the ability to create custom questions of their own. 59club’s proprietary survey tools enable club managers to identify both employee and guest needs, strengthen retention and recognise a clear direction on ways to improve the overall experience at their respective properties.

The smart dashboard allows management to analyse data in a clear and concise manner and provides demographic filters to further segment information, creating a comprehensive, manageable and immediate snapshot of their customer, member and staff opinion and attitude.

The interactive Golftell Member Communication app creates a new channel for members to privately communicate directly with club management, with the ability to provide as much or as little feedback as the member wishes to supply. During times when the club is closed, the app can be used to reflect on previous experiences, to make future suggestions, to communicate on any matter relating to the club and their membership, and when normality resumes – they can continue using the app to provide instant feedback when visiting the club.

The app channels member feedback within the following areas: course condition, food quality, general facilities and customer service levels, applying an average rating of great, good, average or poor which contributes towards the clubs own satisfaction rating as well as adding into the industry-wide data pool.

Managers and decision makers can make use of 59club’s complimentary offering throughout the current crisis to gather data from one’s own customers and employees. Complete with the ability to make direct comparisons amid the current situation facing the industry, as 59club continues providing help, clarity and vision on a global scale, at a time when it is needed most.

“These are extraordinary times. Many managers are trying to figure what, if any, services should still be available, and what people will want when you re-open” said Simon Wordsworth, founder of 59club.

“Customers will remember those who took the time to touch base with them, to ascertain their needs and wants during the unprecedented time when they knew you were simply hoping to remain open, and latterly during the challenge of being forcibly closed.

“Navigating unchartered waters and relying only on substandard communication tools like social media and non-reply emails does a disservice to the manager, staff, their members and guests. We want our friends and colleagues in the tourism and hospitality industries to have everything they need to weather this storm.”

Please visit www.59club.com and follow the COVID-19 actions to instigate your FREE license, any additional support can be directed to your local 59club division who are waiting to help!